All shipping fees are not returnable or adjustable. All orders are shipped with delivery confirmation,  insurance, and/or tracking.  Once an order ships, we no longer are responsible for the status of the package, rather it is the carrier’s liability for tracking and delivery time



We accept returns within 30 days. Please make sure the product is in its original un-used condition before shipping it back, include your original sales receipt in the box and note that this is a “return.” Email for more information.



All ALMS NYC bags carry a LIFETIME GUARANTEE to be free of defects in materials and workmanship. This does not cover reasonable wear and tear or abuse. We will repair or replace, free of charge, any item that is found to be defective in materials or workmanship. The warranty goes into effect from the original date of purchase and applies to the original owner. Email for inquiries.