INFO

 

Shipping & Delivery

All shipping fees are not returnable or adjustable. All orders are shipped with delivery confirmation,  insurance, and/or tracking.  Once an order ships, we no longer are responsible for the status of the package, rather it is the carrier’s liability for tracking and delivery time. ALMS will not be responsible for any items damaged or lost during transit. Any claims should be filed with the respective carrier. ALMS is not responsible for customs and import tariffs.

 

International Shipping

Shipping is available for most countries. We use USPS First Class International as this is the most economical option. Using First Class International, deliveries generally take between 7-21 days to arrive, although USPS does not guarantee delivery dates or times, and we have found 7-21 days to be the absolute minimum. Some countries can take an additional 30 days to process through customs. Duties and fees are not included in price. Please check with your countries customs office for details. If you need faster shipping options, or for specific shipping inquiries please email info@almsnyc.com.

For information on estimating the duty/import fees to your location please see:

https://www.simplyduty.com/import-calculator/

For information on USPS First Class International Shipping please see:

https://www.stamps.com/usps/first-class-international/

 

 

Returns

We accept returns within 30 days. Please make sure the product is in its original un-used condition before shipping it back, include your original sales receipt in the box and note that this is a “return.” Email info@almsnyc.com for more information.

 

Warranty

All ALMS NYC bags are covered by a one year limited manufacturer warranty against manufacturers defects. We will repair or replace, free of charge, any item that is found to be defective in materials or workmanship. This does not cover reasonable wear and tear or abuse. The warranty goes into effect from the original date of purchase and applies to the original owner. Email info@almsnyc.com for inquiries.